The detailed procedures at each point of care that reflect the method in which your business receives and manages the customer is your “Workflow” ie; people, processes and technology. This course will assist you in tactical methods of analyzing your business through SWOT (Strengths, Weaknesses, Opportunities, Threats). Participants will leave this course knowing how to utilize SWOT to initiate a business analysis to improve outcomes in a variety of areas i.e. receivables, growth, customer satisfaction, employee satisfaction, profitability etc.