Corporate Services
​​Customer Service Journey Mapping
Facilitator: Brenda Archer
​Duration:


In this interactive program we will build a map from a customers’ point of view, not an internal business point of view, making a key distinction of how our business process, systems and employees affect the customer experience. Rather than thinking of the stages and steps of the journey from a systems or business process perspective, the journey is based on what the customer experiences and how our decisions affect their experience.​​
Brenda Archer
​​Brenda Archer​​​​
Brenda has a 30-year career in healthcare specializing in Processes and Patient Experience. ​​​​​
With her unique presentation skills and story telling she continues socializing the importance of ‘what matters most’ and the power in being present.  
Mountain Horse Farm
Where Relaxation comes Naturally